Legal
Last updated: July 2026
This page explains what Delivery Signal diagnostic reports are, what they are not, and how they should be used. It also sets out how reports are kept confidential and what responsibilities rest with the people who create, receive and share them.
A Delivery Signal report is a structured diagnostic report based on aggregated survey responses.
Delivery Signal reports may relate to:
Reports may include aggregated scores, dimension results, role group comparisons, team or branch comparisons, multi-level roll-ups, AI-assisted narrative and anonymised themes from respondent comments.
Reports are designed to surface risks, alignment gaps, confidence gaps, delivery concerns, readiness issues and operational patterns that may not be visible through standard reporting.
Reports provide a structured basis for management conversation, governance attention and decision-making.
Reports reflect respondent perceptions and reported conditions at the time the diagnostic was completed.
They are one input into oversight and management judgement. They are not a replacement for direct management responsibility, governance processes, project controls, operational management, risk registers, financial review, legal advice or independent assurance.
A Delivery Signal report is not:
Scores and rating bands represent structured indicators at a point in time.
They should not be used as the sole basis for material decisions without corroborating evidence and direct management assessment.
Sections of each report may be generated or assisted by artificial intelligence, using submitted diagnostic responses, calculated scores and diagnostic configuration as inputs.
AI-generated narrative summarises patterns and signals observed in the data.
It does not access external information about your organisation, project, program, PMO, branch, team or practice unless that information has been submitted through the platform.
It does not independently inspect documentation, financials, project controls, operational records, system data or independent assessments.
AI-generated content should be reviewed in context by responsible leaders, consultants or authorised report recipients before decisions are made.
Where AI-generated narrative appears to conflict with known facts, responsible leaders should apply their own judgement and seek further evidence.
Individual diagnostic responses are not shown in reports.
Report outputs are derived from aggregated data only. This includes:
Free-text comments provided by respondents may be paraphrased in reports to preserve anonymity while retaining diagnostic value.
Paraphrasing aims to preserve the substance of feedback without identifying the individual respondent.
Role group and hierarchy comparisons use categories assigned during check setup or invitation, such as Sponsor, PMO, Delivery Team, Partner, Manager, Field Team, Branch, Location, Workstream or Business Unit.
These categories are used for grouped reporting. They are not linked to individual identity in report outputs.
Delivery Signal does not attempt to identify individual respondents from survey data and takes reasonable steps to prevent others from doing so.
Some Delivery Signal checks support multi-level reporting.
Multi-level reports may show aggregated results at different levels of an organisation or delivery structure, such as:
Multi-level reporting is intended to identify patterns across groups, not individuals.
Where a group is too small, too identifiable or unsuitable for anonymous reporting, Delivery Signal may suppress, limit or generalise outputs.
Report recipients must not use multi-level reporting to infer, identify or target individual respondents.
Reports are prepared for the named check owner, organisation, sponsor, consultant or authorised recipient group.
Reports are confidential to that recipient group.
Recipients should not copy, forward, publish or distribute reports outside the authorised recipient group without appropriate permission from the check owner or organisation.
Where reports are shared with additional stakeholders as part of a governance, management, consulting or review process, the check owner is responsible for communicating appropriate confidentiality obligations.
For consultant-led checks, the consultant and client organisation are responsible for agreeing who may access, receive and use the report.
Any decisions, actions or communications made in response to a Delivery Signal report remain the responsibility of the organisation, sponsor, leadership team, consultant, PMO, practice owner, branch manager, delivery owner or authorised user relying on the report.
Delivery Signal does not assume responsibility for project outcomes, program outcomes, change outcomes, PMO performance, operational outcomes, management decisions or organisational actions arising from use of a report.
Where a report identifies significant risks, confidence gaps, readiness concerns, governance issues or operational weaknesses, the appropriate response is determined by the responsible organisation and its governance structures, not by Delivery Signal.
Delivery Signal diagnostics are based on respondent perceptions and structured survey responses.
The model is designed to surface systemic patterns rather than measure objective performance directly.
Results depend on the quality, honesty, timing and representativeness of responses received.
A small, incomplete or unrepresentative respondent group may produce results that do not accurately reflect actual conditions.
Reports are strongest when responses include perspectives from multiple relevant groups, such as leadership, management, delivery teams, support functions, impacted users, field staff, branch teams or practice staff.
Reports based on a narrow respondent group should be interpreted with additional caution.
Delivery Signal recommends a minimum of five respondents across at least two relevant groups for meaningful diagnostic output.
For multi-level reporting, each reporting level or comparison group should have enough responses to support anonymous and meaningful interpretation.
Where response levels are low, report outputs should be treated as indicative only.
For questions about this page or report confidentiality: hello@delivery-signal.com